Information We Collect

When you use our platform, we collect different types of information to provide and improve our services. The data we gather falls into several categories, each serving a specific purpose for your experience.

Personal Information You Provide

This includes information you voluntarily share when creating an account or using our services:

• Name, email address, and contact phone number
• Company name and business registration details for corporate accounts
• Payment information processed through secure third-party providers
• Financial data you input into our analysis tools for processing
• Communication preferences and subscription settings

Automatically Collected Information

Our systems collect certain data automatically when you access our platform:

• IP address, browser type, and device information
• Usage patterns, feature interactions, and session duration
• Location data based on IP address for service optimization
• Cookies and similar tracking technologies for functionality
• Error logs and performance metrics to maintain service quality

How We Use Your Information

We use the information we collect for legitimate business purposes that directly benefit your experience with our services. Every piece of data serves a purpose, and we don't collect anything we don't actually need.

• Providing access to our financial analysis software and tools
• Processing your transactions and maintaining your account security
• Improving our platform based on usage patterns and feedback
• Sending service updates, security alerts, and account notifications
• Responding to your support requests and technical inquiries
• Conducting internal research to develop better financial tools
• Complying with legal obligations under Malaysian law

Data Storage and Security

Your information is stored on secure servers with multiple layers of protection. We take technical and organizational measures seriously because your trust matters to us.

Security Measures

• Industry-standard encryption for data transmission (TLS 1.3)
• Encrypted storage for sensitive financial information at rest
• Regular security audits and vulnerability assessments
• Access controls limiting employee data access to necessary personnel
• Multi-factor authentication options for enhanced account protection
• Automated backup systems with redundancy protocols

Data Retention

We retain your personal information for as long as your account remains active or as needed to provide services. After account closure, we keep certain data for legal compliance purposes as required under Malaysian regulations, typically for seven years for financial records.

You can request deletion of your personal data at any time, subject to our legal obligations. Once the retention period expires and legal requirements are satisfied, we securely delete or anonymize your information.

Sharing Your Information

We share your information only when necessary to provide our services or when required by law. Transparency about who sees your data is important to us.

Service Providers

We work with trusted third-party companies that help us operate our platform:

• Payment processors for handling subscription and transaction payments
• Cloud hosting providers for secure data storage infrastructure
• Email service providers for account communications
• Analytics tools to understand platform usage and improve features
• Customer support software to manage your inquiries efficiently

All service providers are contractually bound to protect your data and can only use it for the specific purposes we've authorized. They cannot use your information for their own purposes.

Legal Requirements

We may disclose your information when required by Malaysian law, court orders, or regulatory authorities. This includes compliance with Bank Negara Malaysia regulations and other financial oversight bodies when applicable to our services.

Your Rights Under Malaysian Law

The Personal Data Protection Act 2010 grants you specific rights regarding your personal information. We're committed to honoring these rights and making them easy to exercise.

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Update or correct inaccurate information in your account
• Right to Withdraw Consent: Revoke permission for data processing where consent-based
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Restrict Processing: Limit how we use your information in certain circumstances
• Right to Deletion: Request removal of your personal data subject to legal obligations

How to Exercise Your Rights

To exercise any of these rights, contact our privacy team at info@sharpwavehub.com with your request. We'll respond within 21 days as required by Malaysian law. You'll need to verify your identity to protect against unauthorized access to your information.

If you're not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and to understand how you use our services. You have control over most of these through your browser settings.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand which features are most useful
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into usage patterns to improve our services

You can control cookie preferences through your browser settings. Blocking certain cookies may affect your ability to use some platform features. Our essential cookies cannot be disabled as they're necessary for the platform to function securely.

International Data Transfers

While we primarily operate within Malaysia, some of our service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Malaysian standards.

We only transfer data internationally when necessary for service provision and ensure recipients maintain adequate data protection measures through contractual agreements and compliance certifications.

Children's Privacy

Our services are designed for business and professional use. We don't knowingly collect information from individuals under 18 years of age. If we discover we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform before the changes take effect.

Continuing to use our services after changes become effective means you accept the updated policy. We encourage you to review this page occasionally to stay informed about how we protect your information.

Third-Party Links

Our platform may contain links to external websites or services. We're not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.